I was shopping today after work and had an encounter I had with a woman at payless shoe store reminded me of an old story.
There was one woman being rung up. A woman standing by the jewelry section four feet away from the register. And me standing three feet behind the woman being rung up. As said woman being rung up picks up her bag and leaves, I do what society expects when you are standing in line... I move up to pay for my shoes.... but it was not that simple...
Apparently the woman looking at jewelry was there first! because she decided the line should move in that direction (a direction which blocks one of the two entrances to the store). The way I was standing is how the line normally goes, because it does not block any entrances, that and I had about five people behind me so I guess they followed my version of the line rather than hers.
Anyway she practically pushes my shoes aside off the counter saying she was first. And me, still in polite mode from my eight hour shift lets this bitch walk all over me. I ACTUALLY APOLOGIZED and said "Im sorry ma'am I did not know you were in line since you were looking at jewelry."
And she succinctly ended the conversation with "WELL I WAS FIRST."
How charming.
Little did she know the register worker and I had a nice time talking about her as she left and I snapped out of my polite mode. Turns out the register worker had previously worked at starbucks too but left it because it was too stressful.
Maybe I should work at payless... nah just kidding.
Anyways... On to the story about the very angry man.
***
It was an hour until the store closed... so the pace was really slow. Since it was slow I took the opportunity to leave the bar partner alone out front while I quickly ran into the back to do some dishes. As I am doing dishes I keep an eye on the moniter that displays what all of our cameras up front see. When I turn around I notice two people waiting, so I run back up front.
and this is what went down.
M = a man
AM = an angry man
B = bar partner
V = yours truely
***
V = (I walk up to my register and whisper) hey B, did you get their drinks?
B = yup I got both of them.
V = (at this point I assumed they were together since they were standing two feet apart, side by side, not one in front of the other like you normally do in you know a line). Ok what were you gentleman having today?
M = I had x y and z. (I dont remember what he had)
V = ok and what was he having?
M = oh we are not together.
V = oh ok! Your total comes out to be x.xx sir.
(money have a nice night etc etc etc, meanwhile AM is stewing over in the corner now by the newspapers, giving dirty glares to me and M)
V = Hi sir, can I help you with something?
AM = well I guess now ill pay for my drink (sarcastic tone that of course I can pick up on because I am the queen of sarcasm)
V = um ok.... and what did you order today?
AM = tall latte.
V = ok that will be x.xx
AM = (as he is fishing out his dollars and change, his sarcasm and shaking of the head led him to spit out this comment) Just so you know. I was first.
V = (taken aback... if you were first why didnt you say so, why did you let someone else walk ahead of you?) Im sorry sir I did not know that, I assumed when that man stepped forward that you were either ordering together or that he was first.
AM = (slams exact change and dollard on counter) YEAH WELL I WAS FIRST.
V = again... sorry sir...
AM = (gives me a look that makes me feel like im a disgrace for not being psychic)
***
Um... yeah.... Seriously?
I remember after he walked out the door B started laughing... and I... was just at a loss for words.
Look forward to hearing what you have to say readers!!!
Comment away!!!
xoxo
Val
Saturday, June 6, 2009
Friday, June 5, 2009
CUSTOMERS: NO HANDS IN MY TIP JAR!!!!
I know how convenient it is to have exact change so you can get dollars back instead of a handful of coins. But if you do not have exact change... why would you put your fucking hand into the tip jar to take... no no make that STEAL a penny, a dime, a quarter.
WHY? WHY? WHY? WHY?
This really bugs me.
It is a HUGE pet peeve.
It also says a lot about how shitty said person is.
You may ask why I think such people are fucking SHIT. Well this is so because that money belongs to me and my coworkers, not said shitty people who can afford to buy starbucks coffee.
Why does that money matter more to us than them? Because some of my coworkers have kids to feed and need transportation money. While I personally dont have any children, i rely on my tips to reload my bus fare card to get me to and from work every day. If my tips go down, I have to start taking money out of my paycheck to pay for the bus, and that does not make me happy.
And you know... I am not completely cruel. I can understand mistaking the tip jar for a take a penny leave a penny cube (since we are not allowed to write TIPS on the cube), but when you see a cube stuffed with dollars and quarters you know DAMN WELL that is not a take a penny leave a penny situation.
And if you are soooo strapped for exact change because change bothers you so fucking much, I would rather have my drawer short four cents.... fifty-five cents... rather than you STEALING from well... ME.
So this is what went down to prompt this angry post.
V = moi
S = stealing customer
***
( so yadda yadda yadda transaction went lovely, said persons total came to something like 10.09)
V = ok sir your total is 10.09
S = (hands me a ten and then does the find the exact change dance) uh..... uh..... wait i have it here somewhere.... nah I only have quarters. (reaches hand in a jar full of dollars to get out a dime)
V = uh... sir dont touch that those are me and my coworkers tips.
S = (stares at me like I have ten heads) You cant spare a dime from your tips?
V = actually, no we cant, because if I do it for you I have to do it for everyone, and this happens multiple times a day. but I will give you a dime from my wallet if that would help.
S = (smug look, like a 16 year old boy that got laid) yeah that would.
***
FUCKING ASS HOLE RIGHT?
and mind you this is a professional state department worker, not that it matters so much but I can expect teens pulling this crap or whatever but not grown "men."
xoxo
Valerie
WHY? WHY? WHY? WHY?
This really bugs me.
It is a HUGE pet peeve.
It also says a lot about how shitty said person is.
You may ask why I think such people are fucking SHIT. Well this is so because that money belongs to me and my coworkers, not said shitty people who can afford to buy starbucks coffee.
Why does that money matter more to us than them? Because some of my coworkers have kids to feed and need transportation money. While I personally dont have any children, i rely on my tips to reload my bus fare card to get me to and from work every day. If my tips go down, I have to start taking money out of my paycheck to pay for the bus, and that does not make me happy.
And you know... I am not completely cruel. I can understand mistaking the tip jar for a take a penny leave a penny cube (since we are not allowed to write TIPS on the cube), but when you see a cube stuffed with dollars and quarters you know DAMN WELL that is not a take a penny leave a penny situation.
And if you are soooo strapped for exact change because change bothers you so fucking much, I would rather have my drawer short four cents.... fifty-five cents... rather than you STEALING from well... ME.
So this is what went down to prompt this angry post.
V = moi
S = stealing customer
***
( so yadda yadda yadda transaction went lovely, said persons total came to something like 10.09)
V = ok sir your total is 10.09
S = (hands me a ten and then does the find the exact change dance) uh..... uh..... wait i have it here somewhere.... nah I only have quarters. (reaches hand in a jar full of dollars to get out a dime)
V = uh... sir dont touch that those are me and my coworkers tips.
S = (stares at me like I have ten heads) You cant spare a dime from your tips?
V = actually, no we cant, because if I do it for you I have to do it for everyone, and this happens multiple times a day. but I will give you a dime from my wallet if that would help.
S = (smug look, like a 16 year old boy that got laid) yeah that would.
***
FUCKING ASS HOLE RIGHT?
and mind you this is a professional state department worker, not that it matters so much but I can expect teens pulling this crap or whatever but not grown "men."
xoxo
Valerie
Thursday, June 4, 2009
To Refill or Not to Refill: Story Two
Sorry darlings, it has been a while since I have posted. I just got over a nasty sinus infection and frankly spent most of my time high off pseudophedrine HCL. Boy that stuff makes you loopy.
A quick refill story.
This man comes in probably 5x a day with an iced venti cup and he wants an iced coffee refill with 30 pumps of classic syrup in it. He has a registered starbucks card, which means his refills are free.
Lately I have been thinking about the math. If he gets five free refills he is screwing my store out of approximately 15$ a day. 15 x 5 workdays a week = 75$ a week. = 300$ a month.
You get my point.
The refill policy explicitly states ONE refill. not unlimited refills.
and this is what went down.
RS = man with the ridiculously sweet iced coffee
V = me
R = register partner
***
V = hey R, when that guy asks for a refill tell him he can only get one refill a day, that is the policy, so he needs to pay full price. (i had already given him two since my shift started at 12pm, and who knows if that was yesterdays cup).
(few minutes pass as the line goes down, and sure enough he asks for a refill)
RS = refill, and (points to me) tell her to make it sweeter than she did last time.
V = (since I didnt like his tone I decided to step in) im sorry sir you will not get the refill price on this one, because you have already had two free ones today with your card and the policy is only one.
RS = but i come here every day
(his face was priceless, like DONT YOU KNOW WHO I AM? I COME HERE EVERYDAY... yes i know who you are... that does not mean you are exempt from policies)
V = I understand sir, and I have already given you two refills today, by not following the policy my store looses money.
RS = WELL FORGET IT THEN! (storms out)
***
well thank goodness. because now i didnt have to count 40 pumps of classic into his iced coffee. But I bet he complains. They always do... because policy? why do we bother following those?
A quick refill story.
This man comes in probably 5x a day with an iced venti cup and he wants an iced coffee refill with 30 pumps of classic syrup in it. He has a registered starbucks card, which means his refills are free.
Lately I have been thinking about the math. If he gets five free refills he is screwing my store out of approximately 15$ a day. 15 x 5 workdays a week = 75$ a week. = 300$ a month.
You get my point.
The refill policy explicitly states ONE refill. not unlimited refills.
and this is what went down.
RS = man with the ridiculously sweet iced coffee
V = me
R = register partner
***
V = hey R, when that guy asks for a refill tell him he can only get one refill a day, that is the policy, so he needs to pay full price. (i had already given him two since my shift started at 12pm, and who knows if that was yesterdays cup).
(few minutes pass as the line goes down, and sure enough he asks for a refill)
RS = refill, and (points to me) tell her to make it sweeter than she did last time.
V = (since I didnt like his tone I decided to step in) im sorry sir you will not get the refill price on this one, because you have already had two free ones today with your card and the policy is only one.
RS = but i come here every day
(his face was priceless, like DONT YOU KNOW WHO I AM? I COME HERE EVERYDAY... yes i know who you are... that does not mean you are exempt from policies)
V = I understand sir, and I have already given you two refills today, by not following the policy my store looses money.
RS = WELL FORGET IT THEN! (storms out)
***
well thank goodness. because now i didnt have to count 40 pumps of classic into his iced coffee. But I bet he complains. They always do... because policy? why do we bother following those?
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