This will be a quickie as I am about to get ready to go to my internship.
So yesterday was a nice quiet yet steady day at Starbucks, great for meeting our budget and great for my sanity, until a teenage girl came in with a group of her friends wanting frapuccinos. Which is fine i'm used to these rushes, and since it was a calm day I was up for making 7 different kinds in a timely manner.
What I was not ready for was this:
G: Bleach Blond Valley Girl (im sorry I hate to stereotype but it was like she was out of the old school Beverly Hills 90210 ditzy Donna Martin)
V: me of course
And this is what went down...
***
V= (after taking 7 frappuccino orders)... Hi miss can I get something started for you?
G= um........... um........ like... are the iced teas cold?
Now readers, you need to understand I was trying so hard not to bang my head against the wall because ICED is a key word in there and while technically there are "no stupid questions" im going to revoke her privileges on this.
V= (looks at menu to make sure it said iced teas before I answered in the sweetest voice possible) Yes sweetie thats why they are called ICED teas.
G= Oh ok I was just making sure you know?
***
no i totally DO NOT KNOW. how do you order an iced tea and expect something other than a cold beverage. I wish I could say this girl was doing it as a joke but I believe firmly she was just that ditzy because her friends laughed at her and I almost felt bad.
But hey maybe she was doing it to get the attention from the two teenage boys... who seemed to think her question was adorable. Playing dumb to get attention for boys = me not feeling so bad for her.
Well she was a pleasant customer, stupidity aside. And she personally came back up to thank me for making such a delicious iced passion tea lemonade.
You know... that cold, ICED drink we offer clearly labeled as such on the menu.
Showing posts with label legendary service. Show all posts
Showing posts with label legendary service. Show all posts
Wednesday, May 27, 2009
Monday, May 11, 2009
You Keep it Up Sweetie!
Ok guys. I know how much the negative stories are sooooo fun and by far outnumber the positive ones. but I had to blog about this lady that literally made my day.
Two person deployment in a totally unexpected blackout.
Z= register person
V= me!
B= the lovely lady in blue
and this is how it went down.
i have a line of twenty drinks. i do not lie i counted. and for every drink i put out one was added. were they getting their drinks in three minutes? no. was i giving out recovery coupons? no. why? because as flustered as having twenty drinks needing to be made by uptight business individuals... I can usually diffuse a situation in a great way. that and I can anticipate the amount of milk etc needed so basically i multitask.
but i also have special powers.
I use adjectives that make grumpy people smile!
V= OK I have a delicious skinny vanilla latte coming right up as soon as this fresh skim milk is steamed. and then ill have an iced tall passion tea lemonade, extra shaken for extra love!
B= *smiles* i cant wait for my delicious skinny vanilla latte
V= *GENUINELY smiles back* well let this be our little secret but i threw in a little extra love to make it super delicious! and here you go ma'am enjoy your beverage and have a fabulous day!
B= *places sleeve and splash stick in her drink* you know, not many people can handle such a line like this and keep a smile, i know a lot of people must get stressed but you keep it up sweetie!
V= well ma'am i could not do it without understanding customers like you! but once i get in my groove i can pump these drinks out fast and delicious. (im still calling out drinks and making them as i am having this conversation)
B= well i dont want to distract you further but you are doing such a great job hun thanks for this it is absolutely delicious just like you said.
V= not a distraction at all ma'am, my name is Valerie and it was my pleasure to serve and talk to you today, I hope to see you soon!
She made me smile. which was the perfect way to end my last shift in 10 days. I will be on vacation in new york. but never fear readers I will have some interesting old stories to share. and when i visit other starbucks locations, the one i dont work at i love harassing customers giving the baristas a hard time, because i can because technically they dont know me.
that will be our little secret!
caffinated love and kisses,
V
Two person deployment in a totally unexpected blackout.
Z= register person
V= me!
B= the lovely lady in blue
and this is how it went down.
i have a line of twenty drinks. i do not lie i counted. and for every drink i put out one was added. were they getting their drinks in three minutes? no. was i giving out recovery coupons? no. why? because as flustered as having twenty drinks needing to be made by uptight business individuals... I can usually diffuse a situation in a great way. that and I can anticipate the amount of milk etc needed so basically i multitask.
but i also have special powers.
I use adjectives that make grumpy people smile!
V= OK I have a delicious skinny vanilla latte coming right up as soon as this fresh skim milk is steamed. and then ill have an iced tall passion tea lemonade, extra shaken for extra love!
B= *smiles* i cant wait for my delicious skinny vanilla latte
V= *GENUINELY smiles back* well let this be our little secret but i threw in a little extra love to make it super delicious! and here you go ma'am enjoy your beverage and have a fabulous day!
B= *places sleeve and splash stick in her drink* you know, not many people can handle such a line like this and keep a smile, i know a lot of people must get stressed but you keep it up sweetie!
V= well ma'am i could not do it without understanding customers like you! but once i get in my groove i can pump these drinks out fast and delicious. (im still calling out drinks and making them as i am having this conversation)
B= well i dont want to distract you further but you are doing such a great job hun thanks for this it is absolutely delicious just like you said.
V= not a distraction at all ma'am, my name is Valerie and it was my pleasure to serve and talk to you today, I hope to see you soon!
She made me smile. which was the perfect way to end my last shift in 10 days. I will be on vacation in new york. but never fear readers I will have some interesting old stories to share. and when i visit other starbucks locations, the one i dont work at i love harassing customers giving the baristas a hard time, because i can because technically they dont know me.
that will be our little secret!
caffinated love and kisses,
V
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